Terms of Service

Neura Chat connects to your ownWhatsApp Business Account through Meta's WhatsApp Cloud API and automates replies, campaigns and workflows on it. We are not a Business Solution Provider, we do not resell WhatsApp messaging, and we do not mark up Meta's conversation charges — you are billed for messaging by Meta directly, and by us only for the software.

You are responsible for what happens under your account, including anything your team members do. Keep your password and API keys secret; tell us promptly if you think either has been exposed. You must be old enough to enter a contract where you live, and you must have authority to bind the business you are signing up.

Because messages go through WhatsApp, you must also comply with the WhatsApp Business Messaging Policy and the WhatsApp Business Terms. Those are Meta's rules, not ours, and Meta enforces them — they can restrict or ban your number regardless of anything we do. In particular:

• Message people only where you have their opt-in. Buying phone number lists and messaging them is the fastest way to lose your number.
• Give people a clear way to opt out, and honour it.
• Outside the 24-hour customer service window, you may only send approved template messages.
• Do not use WhatsApp for the categories Meta prohibits.

You agree not to use Neura Chat to:

• Send spam, bulk unsolicited messages, or anything you do not have consent to send.
• Impersonate another person, business or brand.
• Distribute malware, run phishing, or attempt to obtain credentials or payment details under false pretences.
• Harass, threaten or abuse anyone.
• Break the law in your jurisdiction or your recipients'.
• Probe, scrape, overload or reverse-engineer the service, or circumvent its tenant isolation or rate limits.
• Resell or white-label the service without a written agreement with us.

We may suspend an account that is doing any of these, and where the harm is ongoing we may do so without notice.

Your data stays yours. We do not sell it, and we do not use your customers' messages to train AI models. You grant us only the licence needed to run the service for you — to store, process and transmit that data on your instruction.

You are the controller of your contacts' personal data. That means you are responsible for having a lawful basis to message them and for answering their privacy requests. See the Privacy Policy for the full picture.

If you enable an AI Assistant, replies are generated by a language model. Models can be wrong. You are responsible for what your assistant says to your customers — review its instructions, set handoff keywords so a human takes over when it matters, and do not use it unsupervised for medical, legal, financial or safety-critical advice.

Every automated reply is recorded in the bot activity log so you can audit what was sent and why.

Paid plans are billed in advance for the period shown at checkout. Fees are non-refundable except where required by law or where we have clearly failed to deliver. We will give notice before a price change takes effect on your account. If payment fails we may suspend the service after notifying you.

Meta bills you separately for WhatsApp conversations. That is between you and Meta.

We work to keep the service running but do not promise uninterrupted availability. Parts of it depend on Meta, and an outage or policy change on their side can stop messages flowing regardless of what we do.

The service is provided "as is". To the maximum extent the law allows, we exclude implied warranties, and we are not liable for lost profits, lost data, lost business, or indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded.

You can stop using the service and request deletion at any time — see data deletion. We may terminate for a material breach of these terms, ordinarily after telling you what the problem is and giving you a chance to fix it.

We may update these terms; material changes will be emailed to account owners before taking effect. These terms are governed by the laws of India.

Questions: support@neuraxine.in.